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Our Approach

Engaging people starts by understanding what makes them want to engage

Flexible

Client-led programmes, specific to your needs

Effective

Proven to work, builds in process to encourage uptake and get positive results

Simple

Easy to use ideas and steps that help you build engagement without adding complexity

How We Work

I-60

The I-60 is where we start the process of engaging people, based on the findings of the 7-factor report for your organisation, a diagnostic process from which you can identify strengths, gaps and opportunities to enhance engagement.

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The Engaged Organisation
Coaching Programme

STEP

01

I-60 Diagnostic

Working with the leader of your organisation – as the person who has the most influence to create the culture, behaviours and attitudes that will cause people to feel engaged – we measure the current levels of engagement to understand what is working well and identify the areas that will have most impact on engaging people.

 

The I-60 is a useful benchmark, based on our 7 Factor Model of engaging people, to assess how effectively you are engaging in those areas that are proven to create an engaged organisation:

The ‘7 Factors’ provide a useful framework to drive engagement based on the following key indicators: Purpose: is there a clear purpose, shared by all?  Integrity: what values drive behaviour in your organisation? Confidence in Leadership: do people have trust in the strategic direction? Involvement: are people listening and they feel listened to? Right People: do you have the right people in the right roles to succeed in your purpose? Involvement: do people feel involved; are you listening? Engaging Managers: do they have the skills and motivation to engage their teams? Wellbeing: Are you supporting positive mental, physical and financial wellbeing in your people?

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STEP

02

Analysis & Coaching

Step 2 of the Engaged Organisation Process is where we build on the current reality of your situation and identify the options and specific steps that will impact on engagement: to create a plan for action.

The coaching gives you the opportunity to step back from the business to think about what is important, while also providing the accountability for action to improve things.  The coaching allows you to measure and identify those areas that are working well as the basis for doing more of what’s working elsewhere.

You can also learn from best-practice in other organisations by learning how they are managing some of the challenges you may be facing to effectively engage their people.

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STEP

03

Engagement Survey & EIO-feedback

In Step 3, we find out what other people think.  You may already have an Engagement Survey in place and if not we can quickly set one up that will allow you to confidentially assess the views of employees.

We can also facilitate useful Engagement Improvement Opportunity (EIO) sessions that go beyond the metrics to generate creative solutions and practical ideas that will promote greater engagement.

The Engagement Survey can be done by us or you may already have a survey in place.  We are able to achieve high levels of participation (above 90%) in our surveys as we understand the factors that will encourage people to respond.  The high participation allows you to generate a fuller picture of what people feel and think at all levels in all areas of the organisation.

The EIO-Feedback is part of the coaching feedback to accelerate the Engaged Organisation process.  We have many years experience of facilitating successful Engagement Improvement Opportunity (EIO) sessions and understand how to encourage encourage ideas and participation at all levels by creating the right atmosphere and environment.

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STEP

04

Feedback & Coaching – Engagement tools

The feedback generated by your Engagement Survey and the EIO provided a useful map to make use of opportunities to engage people and address potential barriers.  1-1 sessions with your coach maintain the focus on those actions that will drive the success of your engagement programme.  Based on your specific requirements, you may also deploy useful engagement tools that will accelerate aspects of the engagement support.

The coaching takes place at your premises on a quarterly basis to review activity and plan ahead for the coming quarter.

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STEP

05

Progress Reviews

The Engagement Survey is revisited after a year to measure changes in employee attitudes and provides a useful comparison to measure progress.

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Our Values

  • Customer Fanbase  – Make a Positive Difference – Feel The Quality – Cause Referrals
  • Walk the Talk   – Keep It Simple – Apply the 7 Factors On Ourselves First – Measure & Learn
  • Appreciate People   – See The Best In People: Human-kind – Have Fun – Make It Fun – Growing Makes Us Thrive

Our Philosophy

Our philosophy is a reflection of what we have learnt over many years about what creates a truly engaged organisation:

  • Start at the top – the most senior person has to visibly commit to and drive engagement
  • Find out what everyone in your organisation really thinks, feels and desires
  • Involve people from all areas of the organisation in the journey
  • Develop your managers’ engagement skills
  • Learn from what is already working (both in your organisation and elsewhere)
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