The Communication Works

The Communication Works is for team members and managers who want to enhance their communication skills, so they can feel more confident and have successful relationships with other people in business situations.
What is the cost of poor communication to you and your business?
How much time, money and opportunity is wasted through a lack of understand or miscommunication?

The modules can be taken as stand-alone workshops or as a programme of four sessions over two months.  Each session will take place at The Innovation Centre, Daresbury, nr Warrington from 9.30-2.30pm (Please note that Session 4 ‘Presentation Mastery is a longer day 8.30-4.30)

Module 1

EMPATHIC COMMUNICATION & NEGOTIATION SKILLS

How to get on with ‘difficult’ people
Having a win/win mindset
How to be a good listener
Understand first, then be understood
Questioning skills
Summarising, reflecting & paraphrasing
Being clear about your needs
MBTI preferences and communication styles
Perceptual Positions to promote empathy
Negotiation skills for mutual gain

Module 2

SELF-CONFIDENCE & ASSERTIVENESS SKILLS

Taking control and managing your influence
Overcoming the Imposter Syndrome
Challenging self-limiting beliefs
Managing your moods
Confident self-talk
Assertiveness skills
Managing guilt
How to say ‘no’ without upsetting people
Transactional Analysis for assertive conversations
Mental Rehearsal for positive results

Module 3

NETWORKING & MEETING SKILLS

How to get into rapport quickly using NLP
How to network more effectively
Super-connecting in networking
Creating your networking strategy
Conversational skills
Keeping in touch strategies
Building relationships over time
Win/win conversations
How to have effective meetings
Overcoming fear of rejection

 

Module 4

PRESENTATION MASTERY

How to manage nerves and adrenaline
Having a clear message
How to be an engaging speaker
Storytelling to inspire action
How to enhance your presence as a speaker
Voice skills for effective delivery
Knowledge gaps in speaking
The Power of Threes
How to learn your presentation
How to create interesting slides

What is covered?

How to

  • Feel more confident about yourself and your skills in communicating
  • Handle people better by understanding different communication needs
  • Negotiate win/win agreements
  • Listen more effectively to enhance your understanding of people and situations
  • Manage conflict and difficult situations using a 3 step model
  • Be assertive and know how to disagree without causing offence
  • Communicate effectively in meetings
  • Enhance your personal presentation and charisma skills
  • Manage your self-communication to get into a good state
  • Get into rapport quickly with people in networking and client handling
  • Influence others through persuasive public speaking and presenting

Apply to join The Communication Works

Upcoming Events

  • Essential tools...I am far more perceptive now
    Katy Davies
  • would recommend it to anyone...brilliant course
    Nikki Girvan
  • really beneficial course... engaging and useful
    Alec Doyle

Join The Communication Works for £895.00

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